This is the page that might be the most important of all to YOU, the pool owner.  The Master Pool Specialists at Mercedes' Pools™ answer the most frequently asked questions we hear from new pool owners, who are often left on their own, or asking advice from a "helpful guy at the pool store" when faced with a question or a problem with their pools.  Here are the facts, based on the experience of our Master Pool Technicians.

If you don't find your answer here, we've provided a space below where you can submit your unique question to our expert staff and Mercedes' Pools™ will have you swimming in crystal clear clean water again in no time!

Mercedes' Pools™ is proud to offer an incredibly valuable new service.  Now, you can have your OWN custom pool manual, specifically for YOUR pool.  Our certified Mercedes' Pools™ Master Pool Specialists come to your pool and create a complete custom manual in printed and/or video format.  No more being in the dark about the many things that can and do happen to pools...or at the mercy of the "friendly pool supply salesman" at some store.  To learn more, just email or call us or submit the form at the bottom of this page.

•   Spa drains when using it.

•   Yellow Algae

•   Is salt an improvement?

•   Do pool heaters work?

•   Is heating Expensive?

•   What cleaner to use?

•   Air bubbles coming into pool.

•   Pool loses 3" of water a week.

My spa is draining when I try to use it.  What’s wrong?

This is a valve problem.  If you are using an automatic system, the automatic valve is either turned off or broken.  You can call us to determine this over the phone. 

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I have yellow algae all the time.  What can I do?

Shock the pool, using three times the recommended amount of shock.  (2 lbs per 10,000 gallons is the recommended amount, so use six pounds per 10,000 gallons of pool water.)  Apply a mustard algae treatment.  Wait 48 hours and then shock again, but this time with the recommended amount of shock.  Always make sure your pool has plenty of chlorine tabs. 

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Are salt systems a big improvement? 

We have found that they are not much different.  The salt will change the taste of your water, and will also stabilize the water.  The bottom line, though—it’s still chlorine.

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Will my heater really heat the pool?

Yes.  Most pools can be heated, but expect your heater to run continuously  for about 25 to 30 hours.

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Is it expensive to heat the pool?

In most cases we have found that it costs $80 to $90 to heat the pool initially  Also, running the heater from start to finish of your gas billing cycle seems to cost almost the same.

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What’s the best cleaner for my pool?

There are three types of pool cleaners, and each has its benefits:

     Pressure, boosted –- the Viper is a good one

     Pressure, non-boosted – a Polaris, for instance

     Suction – a “Kreepy” is a good one of these

Our professionals can help you choose the right one for your needs.

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My pump has air bubbles that come into the pool.  What should I do?

This indicates a suction leak.  You will need a professional tech to locate it and make repairs.

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I lose about three inches of water in a week – is this OK?

Yes, some pools can lose as much as six inches per week by evaporation.

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If your question has not been answered above, please ask it in the box below.  We will answer you by email and/or post it as an additional FAQ if we feel it is of common interest to our customers.